At Earth Garden Flower, we understand the importance of keeping our customers informed about their flower deliveries. When you place an order with us, our delivery driver will keep you updated on the delivery status. If you select a delivery time between 3pm - 5:30pm, please be mindful that traffic may affect the estimated delivery time, but our delivery team will ensure you are informed about any delays. Customer satisfaction is our priority, and we strive to make the delivery process as seamless as possible for you.

If you are unsatisfied with your flower arrangement from Earth Garden Flower, you have a 24-hour window to request a return or refund. In order to process your request, please take a picture of the flowers and send it to us via text (615-933-8508) or email. Depending on the situation, we will provide either a full refund or a partial refund. Our goal is to ensure that you are completely satisfied with your purchase and that you receive the highest quality floral arrangements from Earth Garden Flower.

At Earth Garden Flower Shop, we believe that every customer should have access to the best and most beautiful flowers for their special occasions. Our luxury flower arrangements start from $100 and go up to $500, depending on the size, complexity, and seasonal availability of the flowers. We use only the freshest and highest-quality flowers from local and international sources, and our designers craft each arrangement with care and attention to detail. We also offer customized arrangements based on your preferences and budget, so please feel free to discuss your needs with us. Whether you're looking for a romantic bouquet for your significant other, a stunning centerpiece for your wedding, or a colorful gift for a friend, we have the perfect arrangement that will make your day brighter.

Earth Garden Flower Shop accepts payment through major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal and Apple Pay for your convenience. We place a high value on the security of your personal and financial information and therefore ensure that our payment process is secured with SSL encryption technology. You can rest assured that all transactions made with us are safe and secure. We also provide the option of paying via cash on delivery for customers who prefer this mode of payment. Please note that we do not accept checks or money orders.

Yes, we do offer same-day delivery services for orders placed before 2:00 PM CST. However, please note that same-day delivery may not always be possible due to factors such as product availability, peak holiday periods, and weather conditions. Additionally, same-day delivery may be subject to an additional fee, which will be displayed at the checkout process. For further inquiries regarding our delivery services, please don't hesitate to contact us via phone or email.

At Earth Garden Flower, we understand how important it is to stay informed about your flower order and delivery progress. That's why we offer a convenient and easy-to-use order tracking system on our website. To track your order, simply log in to your account on our website, navigate to the "My Orders" tab, and click on the "Track Order" button next to your order number. You'll be able to see real-time updates on the status of your order, including when your flowers are being prepared, when they have been shipped, and when they are out for delivery. You'll also receive email notifications at every step of the way, so you can be sure to never miss an important update. If you have any questions or concerns regarding your order, our friendly customer service team will be happy to assist you. Thank you for choosing Earth Garden Flower for your floral needs!

At Earth Garden Flower Shop, we are committed to providing our customers with the highest quality floral arrangements and an exceptional shopping experience. If you are not completely satisfied with your order, please review our return and refund policy below: 1. Returns for fresh flowers: If you are not satisfied with the freshness or quality of your floral arrangement, please contact us within 24 hours of receiving your order. Provide clear photos of the arrangement to support@earthgardenflowershop.com highlighting the issues. We will assess the situation and may offer a replacement or refund based on the specific circumstances. 2. Returns for non-floral products: For non-floral items such as vases, accessories, or gift items, please contact us within 7 days of receiving your order. Return the item in its original packaging and condition to our shop. Once we receive the item and inspect its condition, we will offer a replacement or issue a refund. 3. Cancellation Policy: We can cancel your order up to 48 hours before the scheduled delivery date. For cancellations, please contact us by phone or email to request a cancellation and refund. 4. Refund Process: Refunds will be processed within 7-10 business days after the retune is approved. Refunds will be issued to the original payment method used for the purchase. 5. Special Circumstances: In case of extenuating circumstances or specific issues, we may consider refunds or replacements on a case-y-case basis. 6. Contact Us. To initiate a return, refund, or cancellation, please contact our customer support team at customersupport@earthgardenflowershop.com or call 6159338508

At Earth Garden Flower Shop, we strive to provide our customers with the highest quality and freshest flowers available. However, there may be times when certain flowers are out of season or unavailable due to unforeseen circumstances. In such cases, we will make substitutions to ensure that the arrangement maintains its beauty and overall aesthetic. We will always make every effort to use flowers of equal or greater value and that complement the original design. When substitutions are necessary, we will inform the recipient of the change and seek their approval before proceeding with the delivery. If you have any questions or concerns about our flower substitutions policy, please don't hesitate to contact our customer service team.

Yes, Earth Garden Flower Shop specializes in creating customized flower arrangements for any special occasion. Our team of experienced florists work closely with our customers to understand their preferences, budget, and the occasion to create a personalized arrangement that perfectly fits their needs. Whether it's a wedding, birthday, anniversary, or any other special event, we can create a stunning arrangement that reflects your unique style and taste. We use only the freshest and highest-quality flowers sourced from local growers and guarantee the quality of our work. Simply let us know your vision and we'll make it a reality.